Telos Dynamic fixtures are sold with a 3-year warranty as standard – covering the electrical components (LED module and LED driver). This warranty can be extended to 5 years by registering the product directly with Telos.
Should you need to use the warranty during this period, Telos aims to provide an easy-to-install replacement part, so the fixture does not need to be returned to Telos for refurbishment. In the case that the fixture requires a part fitted by a qualified professional, the fixture would need to be returned to a Telos service centre.
Warranty issues can be handled directly with Telos regardless of where the product was purchased. In some cases, retail stores may assist customers in the warranty process but in most situations, warranty claims can be handled quicker by contacting Telos directly.
Mechanical damage to the fixture’s heatsink, brackets & optics and general wear and tear of the product are not covered in the warranty. It is important to inspect the fixture immediately after receipt for any damage that has occurred during transit. If there is damage to the new fixture, you have 14 days from receipt to contact Telos if purchased directly. If you purchased the light from a third-party retailer, you would need to contact them to find about their after-sales and return policies.
Telos prides itself on delivering a high level of after-sales care and aims to handle any warranty issues that do arise in a prompt and fair manner.
To activate the extended 5-year warranty, it is important to register your products directly with Telos.
Fill out the form provided below to register your warranty.
Each Telos Dynamic light has a unique identification code on the product information label, attached to the chassis of the light, which should be used to register the warranty.
This registration must be made in the first 6 months after receipt of the product. If the product warranty is not registered in the first 6 months, then the standard 3-year warranty will start from the date of purchase.
To register your product or make a warranty claim, a proof of purchase will be required.
To make a warranty claim contact us on the following:
Phone: (0191) 691 0611
Email: warranty@teloslighting.com
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