Website Supplying Of Goods Terms and Conditions for Telos Lighting
About us
Company information. Telos Lighting (company number 16471365), is a registered company in England and Wales. Our Registered and principal place of business is Unit 36 Meadows Rd, Wath upon Dearne, Rotherham, S63 5DJ. Our VAT Number is TBC. We own and maintain teloslighting.com the ‘Website/Domain’). For more information please visit our website page About Us page.
Making contact with us. Our contact details can be located on our website (0191) 691 0611 and our email address is sales@teloslighting.com
Our agreement with you
Our agreement. The following terms and conditions (Terms) are provided to you in accordance with the laws of England and Wales for the supply of Goods/Products to you (the ‘Contract’).
Complete consent. The Contract constitutes the entirety of our agreement with respect to its subject matter. You hereby declare that you have not placed any reliance on any assurance, warranty, statement, promise, or representation that is not explicitly stated in the contract.
Our Goods/Products
The pictures that are posted on our website are just meant to serve as illustrations. Despite our best efforts to represent the colours accurately, we cannot guarantee that the colours on your computer exactly match the colour of the goods. The actual goods may have slight hue differences from the pictures supplied.
Although every attempt has been taken to ensure correctness, there is a 2% tolerance on all sizes, weights, capacities, dimensions, and measures given on our website.
The packing for your items may not match the pictures on our website.
We reserve the right to alter the Goods’ specifications in compliance with any applicable legal or regulatory obligation.
Other terms may apply to you:
These terms mention the following additional terms, which also apply to your use of our site:
Our Privacy Policy explains how we may use your personal information;
Our Acceptable Use Policy sets out the terms between you and us under which you may access our website;
Our Cookies Notice contain information that is transferred to your computer’s hard drive;
You are responsible for ensuring that every person who accesses our Site through your internet connection are aware of and complaint with these terms and other applicable terms.
The Contract and the placing of the Order
Please follow the online instructions when you are placing any Order. It is your responsibility to ensure that prior to submitting your order to us, you are able to verify and correct any errors through our order process.
Verifying that your order has been received. Upon receiving your order we will confirm receipt via email (the email Confirmation). There will be a binding contract when we send you the email Confirmation.
If your order is not accepted. Should we be incapable of providing the Goods for any given reason, we shall notify you via email and abstain from proceeding with the processing of your order. As soon as feasible after you have paid for the goods, we will issue a full refund, including any applicable shipping charges.
Changes by you
Request for Changes You may not request changes to their order (including but not limited to product specifications, quantities, and delivery dates.
Changes by us
Product Modifications We reserve the right to make minor modifications to the product specifications, design, or packaging to improve quality or comply with legal requirements, without prior notice to you.
Notification of Significant Changes: If significant changes to the product or order are necessary (e.g., changes in product availability, substantial delays in delivery), We will notify you as soon as possible.
Customer Options: Upon receiving notification of significant changes, you may:
Accept the changes;
Cancel the order and receive a full refund;
Propose alternative solutions, subject to your approval.
Refunds and Cancellations: If you choose to cancel the order due to significant changes initiated by Us, you will be entitled to a full refund of any amounts paid.
Refunds and returns
If you wish to cancel an order, contact us as soon as possible after placing it. If the order hasn’t shipped, we’ll cancel and refund it immediately. If it has shipped, you’ll need to return the item once it’s delivered to receive a refund.
In the event that you return the goods to due to their defect or misdescription, we shall issue a refund in the amount of the goods’ price to the credit or debit card that was used to make the original payment.
Should the goods have already been delivered to you at the time you notify us of your intention to terminate the contract, you are obligated to promptly return them to us. In any case, you must do so within fourteen days of the date you notify us of your cancellation. You have the option of returning them via mail, in-store, or to our authorised carrier. See our delivery & returns page for more information.
Title, delivery, and transfer of risk
On our website, you can find detailed information on delivery & returns.
We shall communicate with you regarding the anticipated date of delivery. Our delivery to you may be occasionally impacted by unforeseen circumstances. When this occurs, our responsibilities are outlined in clause 15.
Delivery is deemed finalised when the Goods are dispatched; thereafter, the Goods shall be at your sole risk.
The Goods shall be yours upon receipt of complete payment, inclusive of all applicable delivery charges, upon our receipt of payment.
EU and International shipping
Import duties and taxes that are in effect at the time of delivery to one of the International Delivery Destinations may be levied on orders of goods placed on our website for such destinations. Please be advised that the quantity of these charges cannot be predicted and we have no authority over them.
Your obligation to pay any applicable import duties and taxes shall remain with you. Kindly seek additional information from your local customs office prior to proceeding with the placement of your order.
It is your responsibility to ensure that you adhere to all relevant laws and regulations of the destination country of the goods. You will not hold us liable or culpable for any violations of such laws.
Price and payment
The prices displayed on our website at the time you place your order will apply to the Goods. We exercise all reasonable care to ensure that the prices of the goods are accurate as of the time the pertinent data was entered into the system. However, for information on what occurs if we detect a price error for the goods you ordered, please refer to clause 9.5.
Prices are subject to change at any time; however, modifications will not have an impact on orders that have already been completed.
Where applicable, the price of the goods does not include value-added tax (VAT) at the prevailing rate presently levied in the United Kingdom. Nevertheless, should the VAT rate fluctuate from the moment you place your order until the moment you receive the goods, we shall modify the VAT amount you owe, unless you have remitted complete payment for the goods prior to the implementation of the revised VAT rate.
Delivery charges are not included in the price of the goods. The delivery charges will be disclosed to you prior to order confirmation, during the check-out procedure.
A considerable quantity of products are sold via our website. Despite our best efforts, it is always possible that some of the products listed on our website are priced inaccurately. Typically, we conduct price checks as part of our shipping processes to ensure that:
In cases where the actual price of the goods is lower than the price listed on our website, we shall charge you the reduced amount at the time of shipment; and
In the event that the accurate price of the Goods exceeds the price listed on our website, we shall promptly notify you by email of this discrepancy and provide you with the choice to either proceed with the purchase of the Goods at the revised price or rescind your order. Your order will not be processed until we receive your instructions. Should we fail to establish communication with you via the contact information you supplied during the order procedure, we shall consider the order to be cancelled and provide written notification. Nevertheless, in the event that we inadvertently acknowledge and execute your order despite the presence of a clear and unmistakable pricing error that you could have reasonably identified as a mispricing, we reserve the right to revoke the supply of the goods and refund any monies you have already paid.
Information on payment methods: we accept payments via PayPal and Stripe.
Your Site access and usage
We do not guarantee that our Site, or any content on it will always be available. We may suspend, withdraw, or restrict the availability of all or any part of or Site. We will try to give reasonable notice of any suspension or withdrawal.
We reserve the right, without limiting any other remedies, to restrict your activities on the Site, immediately suspend or terminate your user registration, suspend your account, and deny our services to you without prior notice if:
You violate this User Agreement or any documents it incorporates by reference;
We are unable, despite our reasonable efforts, to verify or authenticate the information you submit to us;
Your behaviour could result in financial loss or legal issues for us;
We determine that your actions have the potential to harm others, our customers, or contribute to the prevention of crime.
Your activities are associated with Drop Shipping, utilising our site to fulfil orders directly on behalf of third parties.
Your Site use and the content we have authorised you to download must not:
be false, inaccurate or misleading;
be offensive or menacing, abusive, defamatory, or in breach of copyright, confidence, privacy, or any other rights.
infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
be fraudulent.
contain any computer viruses, macro viruses, trojan horses, worms, or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data, or personal information.
cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Site is in any way impaired.
Our liability:
All forms of liability deriving from or in connection with the Contract are encompassed within the definition of liability in clause 13. This includes, but is not limited to, liability in contract, tort (including negligence), misrepresentation, restitution, and other liabilities.
You agree that we shall only provide the Goods for internal use within your organisation, and that you shall not resell the Goods.
Our liability is not limited or excluded in any way by these terms:
Personal injury or fatality resulting from our negligence;
deception or misconduct in misrepresentation;
violation of the conditions implied by silent possession and section 11 of the Sale of Goods Act 1979; or
Any other liability that is not legally capable of being limited or excluded.
Subject to subsection 13.3, we shall not be liable to you under any circumstances for:
Any depletion of revenue, sales, profits, or commerce; [or]
data, information, or software loss or corruption; or
business opportunity lost; or
premature savings depletion; or
goodwill loss; or
any consequential or indirect loss.
Our right to cancel
Notwithstanding any other rights we may retain, we reserve the prerogative to suspend the provision or transportation of the goods to you, or to immediately sever the contract by providing written notice to you, provided that:
you do not remit payment of any amount owed under the terms of the agreement by the due date;
You discontinue, threaten to discontinue, suspend, or threaten to terminate operations of a significant portion or the entirety of your business; or
Your financial condition declines to the degree that, in our reasonable assessment, it becomes impossible for you to fulfil your obligations under the Contract in a sufficient manner.
The accrual of any rights and remedies by either party at the time of contract termination shall not be impacted by the termination.
Circumstances beyond our control
Any non-performance or delay in performance of our contractual obligations due to an act or occurrence beyond our reasonable control shall not subject us to liability or responsibility (Event Outside Our Control).
In the Event of a Circumstances Beyond Our Control Impacting the Performance of Our Contractual Obligations:
We shall notify you by contacting you at the earliest reasonable opportunity; and
During the duration of the Event Beyond Our Control, our contractual obligations shall be suspended and the deadline for performance shall be extended. In the event that the goods delivery to you is impacted by an event beyond our control, we will collaborate with you to establish a new delivery date once the aforementioned event has concluded.
You may terminate the Agreement in the event that it is impacted by an Event Beyond Our Control and has persisted for a period exceeding thirty days. Please cancel by contacting us. You will return (at our expense) any pertinent goods you have already received in the event that you decide to cancel, and we will issue a full refund, including any applicable shipping costs.
The correspondence between us
Email is deemed “in writing” for the purposes of these terms.
Any notice provided by one of us to the other in accordance with the Contract or in connection with it must be in writing and delivered by hand, via email, pre-paid first class mail, or another service that ensures delivery the following business day.
It is presumed that a notice has been received when:
When delivered manually, when the notice is left at the appropriate address;
By 9:00 AM on the first working day following the dispatch via pre-paid first class mail or an alternative next-day delivery service; or
No later than 9:00 am the following business day following email transmission.
To establish notification service, it is adequate to demonstrate, in the case of a letter, that it was delivered to the designated email address of the addressee and duly addressed, stamped, and mailed; for an email, that it was transmitted to the specified email address of the addressee.
The aforementioned clause shall not be extended to the service of documents or proceedings related to a legal action.
In general,
Transfer and assignment.
In the event that we assign or transfer our rights and obligations under the Contract to another entity, we shall provide you with prior notice [in writing or by posting on this webpage].
You may only transfer or assign your contractual rights or obligations to a third party with our prior written consent.
Any modification to the Agreement shall solely be legally binding and must be in writing, duly signed by both ourselves and you (or our duly authorised representatives).
Should we refrain from enforcing any of your contractual obligations, exercise no recourse against you, or postpone doing so, it shall not be construed as a waiver of our rights or remedies against you, nor shall it be assumed that you are exempt from fulfilling those obligations. Should we choose to waive any rights or remedies, we will do so exclusively in writing. However, this does not imply that we will automatically relinquish any right or remedy pertaining to any subsequent default on your part.
Each paragraph functions in isolation within these terms. In the event that any of them are deemed unlawful or unenforceable by a court or other relevant authority, the remaining paragraphs shall retain their complete force and effect.
Rights of third parties. This is a contract between us and you. No other individual is authorised to enforce any of its provisions.
The governing jurisdiction and law. Each party irrevocably agrees to subject all disputes arising from or in connection with the Contract to the exclusive jurisdiction of the English courts, under the jurisdiction of English law.
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