The Mesh App FAQ’s are designed to help Telos users navigate their new Telos Grow Light and associated technology. Alternatively, the Telos Academy offers extensive instructional articles and videos for correctly installing Telos Grow Lights within a grow space, setting up Growcast, and updating Telos technologies. If more information or assistance is required, users should contact Telos or their light’s manufacturer directly.
The Telos Mesh is available on both android and iOS devices. You can download either versions here.
Connecting your first light is easy. Set the Mesh driver to Bluetooth pairing mode, create a network and press ‘scan for lights’ within the app, select which light model you have, and begin controlling. For more detailed instructions, you can view our Legacy Quick Start Guide to Telos Pro Mesh Grow Lights, the current generation of grow lights. For the new generation of grow lights, the Telos Dynamic range, refer to the Telos Dynamic Quick Start Guide here.
If you’ve taken your phone/device further than 10m from the light, then you will likely need to reconnect to make further adjustments to your light’s settings. To rectify this, stand within range of the light and press ‘CONNECT’ in the top right-hand corner of the app.
Privacy Lock is a feature unique to Telos, once enabled it prevents any Bluetooth messages being sent from the light. Effectively making the unit invisible to anyone searching for a Bluetooth connection. Please view our Privacy Lock video for more detailed information.
If you activate Privacy Lock, you should see the status LED on the mesh driver turn a solid purple. If you look on the ‘Grow Lights’ page, the icon will also have a purple glow.
If you have more than one light check that you are connecting to a light which is not already connected to the network.
Turn the light off then wait 30 seconds before turning it back on again. Turn on flight mode on your phone then close the app then disable flight mode and reopen the app. This will reset the connection on both sides. Try to connect again.
If this does not work then perform a hard reset on the light.
If the problem persists then you should try deleting the data and cache of the app from within the phone settings. The android instructions are here and the iOS instructions here.
We’re aware of an issue which can prevent the app from reconnecting to the light. Our development team is working on a fix which will be rolled out soon in an app update.
The workaround for this is to turn flight mode on then close the Telos app. Turn flight mode off then reopen the app. This resets your Bluetooth connection and you should now be able to reconnect.
A hard reset is done using the touch sensor on the driver. At any point, press and hold the touch sensor for 3 seconds, keep holding until the status LED begins to flash red. At this point, release the touch sensor and press and hold again for 6 seconds, keep holding until the LED modules (full grow light) begin to flash. Once the lamp has flashed, the hard reset is complete. We have a video on this here.
If you are having further issues, please do not hesitate to reach out to our support team on either info@teloslighting.co.uk or 0191 691 0611 and one of our experts will be happy to guide you through the process.
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